Information Technology
Doors & Card Access
Card won't open a door? Try these quick steps before you come see IT.
Troubleshooter
Door won't open?
Try these steps in order.
Known issue: We are looking into problems with several doors on campus right now. If your door is one of them, the steps below may not help yet. Let IT know which door.
1 Is the power out?
When a building loses power, its card doors won't open, including the front doors of the residence halls. Storms and power surges can also knock out Wi-Fi. Once the power is back, the doors work again.
2 Wake up the reader
Hold your card against the reader and keep it there until you see a purple light. Then try the door again. This wakes up the reader. It doesn't work every time, but it often does.
3 Did you change rooms?
When you move to a different room, your card access can change, and some doors may stop letting you in. IT needs to update your access, so come see us.
Still locked out? Come see IT.
Stop by the IT office in the Main Building, Room 107, Monday – Friday, 8:30 am – 5:00 pm, or email us. Tell us the building and door, your room, whether you changed rooms recently, and what light the reader showed.
Got in, but the reader showed a purple or flashing red light? Please let IT know which door so the batteries can be changed.
Card Readers
What the lights mean
The light on the reader tells you about its batteries.
Purple light: low batteries
The door should still work for now. Please let IT know which door.
Flashing red that won't stop: dead batteries
The reader can't open the door. Let IT know the building and door.
Residence Life staff: IT gets an alert when the Wi-Fi goes down. If the power has been out for more than 30 minutes, contact your supervisor, and your supervisor will contact IT.
Still need a hand?
Tell us what you were doing, any error message, and the room or computer. Students in the residence halls can also ask a Residence Life staff member to contact IT.
Email: lcit@louisburg.edu
Phone: (919) 497-1273 or (919) 497-1272
Visit: IT office, Main Building, Room 107
Hours: Monday – Friday, 8:30 am – 5:00 pm