Information Technology
Canvas
Your courses, syllabi, assignments and grades. Here's how to get in, and what to do when you can't.
The Basics
What is Canvas?
Canvas is Louisburg's online classroom. Your instructors use it to post the syllabus, assignments, readings and grades, and you use it to turn in work and see announcements.
| Go to Canvas for… | Go to the Campus Portal for… |
|---|---|
| Syllabus and assignments | Class schedule and registration |
| Turning in work | Unofficial transcript |
| Grades on assignments | Billing and Financial Aid |
| Instructor announcements | Final grades on your record |
Sign In
How to sign in
Use your Louisburg account, not a personal email address.
1 Go to Canvas
2 Your Louisburg sign-in
Your college username and password.
3 A code on your phone
2-step verification.
4 Your Dashboard
All your courses in one place.
Troubleshooter
Can't get into Canvas?
Try these steps in order.
1 Is Canvas down?
If Canvas is down, it's down for everyone. Wait a bit and try again. You don't need to contact IT.
2 Check the address and your sign-in
Go to louisburg.instructure.com and sign in with your Louisburg username and password, not a personal email. Check that Caps Lock is off.
3 Try another browser
Open a private or incognito window, or a different browser, and sign in there. On the Canvas Student app, sign out, then choose Louisburg College again when it asks for your school.
4 Not getting your code?
If you got a new phone or changed your number, the 2-step code goes to your old one. IT needs to update it for you.
Still can't get in? Come see IT.
Stop by the IT office in the Main Building, Room 107, Monday – Friday, 8:30 am – 5:00 pm, or email us. Tell us your name, your username and what you see when you try to sign in. Never send your password.
Browsers & Course Tools
A tool inside Canvas won't load?
Some classes, especially math, use tools from other companies inside Canvas, like online homework, e-books or video. If one shows a blank box, keeps asking you to sign in, or never finishes loading, the cause is usually your browser's settings, not Canvas or your course.
Use Chrome or Firefox
Course tools work best in Google Chrome or Mozilla Firefox. Both are free, and work on Windows and Mac.
On a MacBook? Avoid Safari
Safari often blocks course tools inside Canvas. If something won't load, switch to Chrome or Firefox. That's the quickest fix.
Allow cross-site cookies
These tools need your browser to allow cross-site tracking (third-party cookies). Use the steps below for your browser, then close and reopen it.
Look for “Load in a new window”
If the tool shows a button with these words, click it. The tool opens in its own tab, which often gets around the problem.
Change your browser settings
- In the menu bar, click Safari, then Settings.
- Click the Privacy tab.
- Uncheck Prevent cross-site tracking.
- Quit Safari, open it again, and go back to Canvas.
Still not working? Use Chrome or Firefox instead.
- Open the Settings app.
- Tap Safari. On newer versions, tap Apps first, then Safari.
- Turn off Prevent Cross-Site Tracking.
- Close Safari and open Canvas again.
The Canvas Student app is often easier for course tools on a phone.
- Click the three dots at the top right, then Settings.
- Click Privacy and security, then Third-party cookies.
- Choose Allow third-party cookies. Or, under Allowed to use third-party cookies, click Add and type [*.]instructure.com.
- Close Chrome, open it again, and go back to Canvas.
- While you're in Canvas, click the shield icon to the left of the address bar.
- Turn off Enhanced Tracking Protection for this site. The page reloads.
- Or, in Settings, then Privacy & Security, make sure tracking protection is set to Standard, not Strict.
- Click the three dots at the top right, then Settings.
- Click Cookies and site permissions, then Manage and delete cookies and site data.
- Turn off Block third-party cookies.
- Under Privacy, search, and services, set Tracking prevention to Balanced, not Strict.
Changed your settings and the tool still won't load? Ask your instructor whether others are having the same problem, or email IT and tell us the class, the tool, and which browser you're using.
Good to Know
Quick answers
Instructors publish their courses, often just before the term starts. If the class is on your schedule in the Campus Portal but not in Canvas by the first day, ask your instructor.
Your instructor. IT helps with signing in and technical problems, not course content.
Yes. Get Canvas Student from the App Store or Google Play, then search for Louisburg College.
If Canvas is up for everyone else, try another browser or a private window, and check your Wi-Fi. If only a tool inside a course won't load, see Browsers & Course Tools above.
Still need a hand?
Tell us what you were doing, any error message, and the room or computer. Students in the residence halls can also ask a Residence Life staff member to contact IT.
Email: lcit@louisburg.edu
Phone: (919) 497-1273 or (919) 497-1272
Visit: IT office, Main Building, Room 107
Hours: Monday – Friday, 8:30 am – 5:00 pm